Delivery & shipping
Quality ingredients. Packed by hand. Delivered wherever you're making.
Every order is prepared by our own team and sent with FedEx, fully tracked. Here's exactly what delivery costs, how long it takes and what to expect.
- Free UK deliveryon orders over £100 (ex VAT)
- Same-day dispatchis our aim, in time for the courier collection
- Trackedon every order, UK and worldwide
- 1You orderMon–Fri, any time. Payment confirms your order straight away.
- 2We weigh, pour & packFreshly prepared for you, sealed and cushioned for the journey.
- 3Collected by courierWe aim to get every order on that day's courier collection. You get a dispatch email with tracking.
- 4Delivered, trackedPlease allow 2–3 working days in the UK, 3–5 internationally.
United Kingdom
UK delivery
Free on orders over £1,000FedEx Priority, tracked
Good to know: we dispatch Monday to Friday, not at weekends or on UK bank holidays. "Next day" means the next working day after dispatch, not after you order. At our busiest times, dispatch can take a day or two longer, and we'll always keep you updated.
Worldwide
International delivery
We ship to more than 45 countries with FedEx, fully tracked. Most international orders arrive within 3–5 working days of dispatch, plus any time needed for customs.
All 26 EU countries we ship to, including Ireland, France, Germany, the Netherlands, Spain and Italy£65 flat
Orders up to £1,000, or live FedEx rates at checkoutEconomy International or FedEx International Economy, Priority & First
Or live FedEx rates at checkoutExpress International or FedEx International Priority & Regional Economy
Or live FedEx rates at checkoutStandard International or FedEx International Economy
Australia, New Zealand, Japan, South Korea, Singapore, Hong Kong, Taiwan, Malaysia, UAE, Saudi Arabia, Qatar, Kuwait, Israel, Lebanon & TurkeyLive FedEx rates at checkoutFedEx International Economy & Priority
Customs, duties & taxes
International orders are shipped duties unpaid. Import duties, local taxes (such as VAT) and customs fees aren't included in your order total and are payable by the recipient. FedEx will contact you directly if anything is due before delivery.
Shipping somewhere not listed?
We're adding new destinations as we grow. If your country isn't shown at checkout, or you'd like a quote for a regular or larger order, get in touch and we'll find the best way to get it to you.
Contact our team
What arrives
Packed with purpose
Everything is hand-picked, poured and packed by our team. Liquids are double-sealed where needed, fragile items are cushioned, and we keep filling to a minimum, using recyclable or biodegradable materials where we can.
- Amber glassEssential oils, absolutes and oils under 1kg, protected from light
- Aluminium flasks500ml and 1kg essential oils, light and tough
- Recyclable bottlesCarrier oils, infusions and waters, 250–500ml
- Pouches & tubsButters, waxes, gels, exfoliants and bases, 250g–1kg
- Jerry cans & bucketsLarger volumes, chosen for safe transport
To cut waste, we may combine smaller quantities into fewer containers. You always receive the full amount you ordered.
Drums & pallets
Larger orders
Drums and palletised orders travel with specialist freight partners so they're handled safely. We'll contact you to arrange a delivery time, you'll still get tracking by email, and the carrier may call ahead on the day.
About bulk ingredientsIf something's not right
Damage, missing items & returns
Damaged or missing items
Please let us know within 48 hours of delivery, with a photo if anything is damaged. We'll look into it straight away and send a replacement or refund.
Returns
Because our ingredients are raw materials, and because of their sensitive nature, we can't accept returns of oils or ingredients. If there's ever a fault or a mistake with your order, we'll put it right quickly and fairly.
Read our refund policyQuick answers
Delivery questions
When will my order be dispatched?
We aim to dispatch every order the same working day, in time for that day's courier collection. At our busiest times it can take a day or two longer. You'll get an email with tracking as soon as it's on its way.
How do I track my order?
Your dispatch email includes a FedEx tracking link. You can also see your order status any time by logging in to your account.
Do you deliver at weekends or on bank holidays?
We don't dispatch at weekends or on UK bank holidays, so orders placed then go out on the next working day. Please allow a little extra time around public holidays and in peak season.
Is free delivery available everywhere in the UK?
Free delivery on orders over £100 (ex VAT) covers England, Scotland and Wales. Northern Ireland orders are free over £1,000, with live FedEx rates below that. Channel Islands and Isle of Man orders are a flat £10.95.
Will I have to pay customs charges?
For deliveries outside the UK, import duties and local taxes aren't included in your order total and are payable by the recipient. FedEx will contact you if anything is due.
Questions about a delivery?
Our team is happy to help with tracking, larger orders or shipping to somewhere new.
Contact our team