Frequently asked questions

We ship from our UK warehouse to the whole of the UK and to around 50 countries across Europe, North America, the Middle East and Asia-Pacific. If your country isn't offered at checkout, contact our team and we'll see what we can do.

UK: free on orders over £100, otherwise a flat £6.95.

International: calculated at checkout by weight and destination. See our delivery information for details.

Most ingredients are packed to order and dispatched within 1–2 working days. UK orders usually arrive within 3–5 working days. We'll email you a tracking link as soon as your order is on its way.

International orders are shipped duties unpaid, so your local customs may charge import duty, taxes or a handling fee on arrival. These are paid by the recipient, so it's worth checking your country's rules before ordering.

Over 500 natural ingredients: essential oils, carrier oils, butters, waxes, candle and wax melt supplies, cosmetic ingredients and actives, exfoliants, infused oils and absolutes, including ranges from our partners Inolex, Vantage and Kerax. Most come in sizes from 100ml up to drums and IBCs.

Browse all ingredients →

Yes. We hold safety data sheets, specifications and certificates of analysis for our range, so your formulation team can work with confidence. If the document you need isn't on the product page, ask our technical team.

Carrier oils are pressed from seeds, nuts or fruit. They're used on their own or to ‘carry’ other ingredients, and bring emollient, moisturising benefits.

Essential oils are concentrated plant aromas, usually steam distilled. They give a product its scent and are normally diluted into a carrier oil to control strength.

Cold pressed (virgin) oils keep their natural colour, aroma and nutrients. Choose these when you want the oil's own character.

Refined oils are neutral in colour and scent and very consistent batch to batch. Choose these when the oil's job is to carry the rest of your formulation.

Natural ingredients vary with each harvest, so colour, aroma and viscosity can change between batches, especially for cold pressed oils, which aren't processed to stabilise them. Refined and distilled ingredients are much more consistent.

Please check the product information, including the ingredient list for any allergens, before you buy.

It depends on the ingredient. Less processed ingredients have a shorter shelf life. Typical shelf life from manufacture:

We source directly from trusted producers around the world, built on decades of experience in natural oils and ingredients. Every ingredient is backed by technical documentation and supply chain certification.

Yes. None of our products are tested on animals. Statements are available for each product; just ask if you need one.

Yes. All the palm oil we supply is RSPO (Roundtable on Sustainable Palm Oil) certified, and certification details are available on request.

Yes. Many ingredients are available in larger pack sizes, right up to drums and IBCs. If you need regular volumes, contact our team for a quote.

Yes. We create bespoke blends, offer contract manufacturing, and can fill and pack finished products for your brand. See how our bespoke service works →

Returns are by prior agreement within 14 days, and only for unopened, sealed items. For safety reasons we can't accept opened goods. Return postage is paid by you unless the item is faulty or wrong. Refunds are made within 5 working days of the item reaching us.

Read our refund policy

Sorry about that. Please contact our team within 7 days with your order number and a photo, and we'll replace or refund it.

No, you can check out as a guest. With an account you can view your orders and reorder more quickly.