Refund policy

Returns

For safety, we can only accept returns of unopened items in their original sealed packaging, and only by prior agreement. Please contact us via the contact form on our website within 14 days of delivery before sending anything back, and we'll confirm whether the item can be returned and how. Please do not send items back without contacting us first.

Return postage is paid by the customer unless the item is faulty or we sent the wrong item. We can't accept opened, decanted or used products, or items that have not been stored as directed. We are also unable to offer exchanges.

Damaged, faulty or incorrect items

If an item arrives damaged, faulty or incorrect, please tell us within 7 days of delivery with photos of the item and packaging, and we'll replace or refund it. Items damaged in transit will be investigated with the carrier.

Refunds

Once your return has been received and inspected, or your claim approved, we'll process your refund to your original method of payment within 5 working days.

Late or missing refunds
If you haven't received a refund yet, first check your bank account again. Then contact your card company, as it may take some time before your refund is officially posted. If you still need help, contact us via our website.